Services
Customer Service Support
Calm, empathetic support across email, chat, and phonewith processes that make it easy to keep quality consistent.
What this can include
- Inbox and ticket queue management.
- Chat support coverage during defined hours.
- Creating and updating canned responses and macros.
- Light QA on customer conversations.
- Documenting workflows so anyone on the team can step in.
Great fit if
- Response times or backlogs are slipping.
- You want a consistent tone and standard across channels.
- Your team is juggling support alongside other responsibilities.
See how support could feel for your customers.
Tell us about your current support setup, channels, and volume. Well respond with a few ways Syntra could help.
Talk about customer support